Data Deletion Request

Your Right to Data Deletion

PowerWash Bros Ltd is committed to protecting your privacy and complying with data protection regulations including GDPR. You have the right to request deletion of your personal data that we hold.

What Data We Hold

We may hold the following information about you:

• Contact details (name, email address, phone number)
• Property address and service history
• Quote requests and service preferences
• Newsletter subscription status
• Communication history and customer service records
• Payment information (processed securely through third-party payment providers)

How to Request Data Deletion

To request deletion of your personal data, please contact us using one of the following methods:

When submitting your request, please provide:

• Your full name
• Email address or phone number associated with our services
• Details of the data you want deleted (or select "all personal data")
• Confirmation of your identity (for security purposes)

Response Timeframe

We will respond to your data deletion request within 30 days of receiving it. If we need additional time to process your request, we will notify you of the delay and provide a reason.

Important Considerations

Please note the following regarding data deletion requests:

Legal Obligations

We may need to retain certain data where we have a legal obligation to do so, such as:

• Financial records for tax and accounting purposes (up to 7 years)
• Records required for insurance or legal claims
• Compliance with health and safety regulations

Active Services

If you have active bookings or ongoing services, we may need to retain certain data to fulfil our contractual obligations. We can discuss your options in such cases.

Anonymised Data

We may retain anonymised or aggregated data for statistical purposes, which cannot be linked back to you as an individual.

Third-Party Services

If you have connected to our services through third-party platforms (such as Facebook, Instagram, or other social media), you may also need to revoke access or delete data directly through those platforms. We will provide guidance on this process upon request.

After Deletion

Once your data is deleted:

• You will receive confirmation that the deletion has been completed
• Your data will be permanently removed from our active systems
• Backup copies will be removed in accordance with our backup retention schedule
• You may need to re-provide information if you use our services in the future

Other Rights

In addition to data deletion, you also have the right to:

• Access your personal data
• Rectify inaccurate data
• Restrict processing of your data
• Data portability
• Object to processing

For more information about these rights, please see our Privacy Policy.

Questions or Concerns

If you have any questions about data deletion or your privacy rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are not satisfied with our response.

ICO Contact: ico.org.uk